How do I send camera logs from the Huddly App?
NB! In order to send the camera logs, please make sure you first unplug the camera cable, close the Huddly App properly, then reopen the app and replug the cable, before following the steps below.
For troubleshooting purposes, Support might ask you to send the camera logs, as well as the Huddly Log File (Click here for the guide on how to find the Huddly Log File).
The camera logs are sent directly through the Huddly App, and here is how to send them:
- When you open the Huddly App, click the gear icon on the top. You will get a drop-down menu where you can see “Support” opening up to further options.
- Click “Send log”.
- Click “Send Log”. You will then see this message and your unique reference ID:
- Please notify Support of the reference ID you receive along with the serial number of your camera once you have sent the logs.