If you are trying to control your camera in the Huddly App, and get this error message, please try to unplug and replug the cable and restart the app.

Possible reasons for this error message:

• Try to replug the cable into a different USB port and try again.
• The Huddly GO is compatible with USB 2.0, and the Huddly IQ requires a USB 3.0 connection.
  • How do I know if my computer has a USB 3.0 certified port?
• Please close all video client applications in use, as this may be the reason the app is experiencing issues.

Other possible related problems:

• If you are not using the provided Huddly cable, the cable you are using might not be sufficient for the camera. Please see this FAQ for a list of third-party hubs and cables that have been certified to work with Huddly.

If you are still experiencing problems with the Huddly App and need help with troubleshooting, please contact the reseller/distributor you purchased your camera from.